Overview
R23 is a software used by administrative personnel in health departments and public offices. It monitors citizens’ health and facility security, providing data analysis and reporting to support public health management.
R23 - Intelligent assistant
Due to strategic expansion, Devagency, R23's founding agency, decided to reshape their software based on web technology. They approached deerstreet requesting help in building a scalable UX and design system, as well as a complete overhaul of the brand.
Analyzing user feedback to identify key pain points and opportunities for system improvement
The analysis
Mapping the existing system architecture to pinpoint inefficiencies and enhance clarity
Reviewing the current system’s functionality to identify bottlenecks and streamline operations
Gathering insights from government users to ensure the system redesign meets their needs and expectations
Turning user feedback into actionable design goals to directly address pain points
Redesigning key features to improve usability and create a more efficient workflow
The analysis of the product and interviews with the end users are key when it comes to building a lasting product experience. To make sure the new version of R23 is scalable, the following analysis helped deerstreet to understand the user needs and technical setup.
User Interviews
To gather user insights and requirements, we conducted in-depth interviews and created focus groups to understand user needs, challenges and expectations, ensuring the new web-based software would enhance usability and meet the specific demands of its users.
Expert Evaluation
Our UX experts evaluated the software's current functionality, identified potential improvements and recommended best practices to ensure the new web-based application would be more efficient, secure and user-friendly.
Analysis documentation
A collaborative FigJam board captured all analysis artifacts, providing a comprehensive visual overview that streamlined the decision-making and development processes.
The product
A scalable solution
The new R23 is a powerful content management system that maximizes flexibility with its modular structure. The conceptual overhaul focuses on modularity and ease-to-access.
new Product needs new Brand
To launch the product successfully, we created a new brand experience. The logo feels modern, lightweight and precise - just as the new product does.
Keyscreens and a design system
The design system follows the concept of atomic design. Everything is token-based, which allows maximum scalability.
tested and improved constantly
Based on the design system, keyscreens are designed and used for interactive prototypes that are constantly evaluated with real users.
Testing and refining the system in real-world scenarios to ensure optimal performance and user engagement
WHy settle
for the ordinary?
At deerstreet, we collaborate with innovators to go beyond the expected. With creative vision and technical precision, we craft solutions that elevate brands and engage users. Let’s bring your vision to life and create something extraordinary together.